Cuenetics Support

Do I need an account?

No. Cuenetics has no accounts and no sign-in. Your profile and your practice live on your device.

Where is my data, and how do I back it up?

Everything is stored on your device. To keep a copy, open Settings → Backup → Create Backup…, then Save Backup to Files…. To bring it to a new device, open Settings → Backup → Restore… on the new device and choose the backup.

Restoring merges with what is already there and deletes nothing. Coaching photos and videos stay on the device they were taken on.

How do I use a projector?

Connect a projector to your iPhone or iPad, for example with a USB-C to HDMI adapter. Open Settings → Projector, create a profile, and calibrate it by dragging the four corners onto the cushion noses of your table. The diagram you open in Design, or the drill you’re practising, then appears on the cloth.

Projector profiles can be shared by QR code, so a venue or another player can give you a calibration that already fits their table.

Why does Cuenetics ask for the camera, microphone, calendar or photos?

Only when you use a feature that needs it:

• Camera: coaching photos and video, photographing a match scoresheet, and scanning a projector QR code.
• Microphone: the sound of videos you record, and the shot clock’s voice and sound control. That listening is not recorded.
• Calendar: Cuenetics adds your events to its own “Cuenetics” calendar. It reads your other calendars only if you turn on Show my Apple Calendar.
• Photos: only to save an image or a video you choose to save.
• Nearby devices: to show a live scoreboard on a second iPhone or iPad, or to play a challenge against a player next to you.

Every permission is optional. You can change any of them in the iOS Settings app, under Cuenetics.

How do coaches and players share drills and results?

A coach adds a student, assigns a plan and sends it by AirDrop, Messages or Mail. The player opens it in Cuenetics, practises, and sends the results back the same way. No account or server is involved.

Something isn’t working

• Update to the latest version of Cuenetics.
• Force-quit Cuenetics and open it again.
• If Cuenetics says it can’t open your data, don’t delete the app. Use Contact Support on that screen, which sends us the details we need.
• Still stuck? Email cuenetics-support@thorstenhohmann.com with your device model, the app version and what you were doing when it happened.

Privacy

No account, no ads, no tracking. Your practice stays on your device.

Privacy and legal questions: cuenetics-privacy@thorstenhohmann.com.